All prescriptions are electronically prescribed to the pharmacy and are transmitted almost instantaneously. However please allow up to 2 hours(sometimes longer during peak hours) for the pharmacists to be able to confirm that they’ve received your prescription as there is a checklist for both the doctor and pharmacist (prescription monitoring program checks, background/name check, etc) to complete prior to making a prescription available to you. Therefore if you are prescribed Suboxone, you need to wait at least 2 hours before contacting us and 1 hour for non- controlled substances. If more than that time has elapsed since your visit and you have not received your prescription, please contact us via phone, text, or email.

Sometimes a pharmacist can not fill a prescription because some information may be written incorrectly or missing. The easiest way to resolve this is to ask your pharmacist why they will not fill the prescription and what information may be missing. (Some common examples are: name or dob is written incorrectly, incorrect dosage/frequency of medication, etc). Just reach out to us once you obtain this information and we’ll take care of the rest.

Some pharmacies may not have the medication you are prescribed in stock, or may have a different formulation available than the one you requested. Please speak to the pharmacy and let us know:
-When will the pharmacy have the medication in stock again?
-Address of a new pharmacy you want medication sent to and did you confirm that they
have it available?
Please note that only the doctor that initially evaluated and prescribed your medication will be able to resend the prescription to the new pharmacy. This may take up to 2 days, depending on the availability of the doctor. In some cases, it may be faster to wait until the medication is ordered and in stock again at the initial pharmacy (usually takes 1-2 days)

Can you switch my pharmacy after a prescription is sent? (I found one that is closer, cheaper, more preferable) Generally we do not switch pharmacies to prevent patients from being red- flagged in the

prescription monitoring program and statewide database. However, in certain cases, we do allow a one time exception.

Sometimes insurance does not pay for medication for various reasons. The easiest way to resolve this is to ask your pharmacist why and what is needed. Sometimes it is as easy as prescribing generic buprenorphine/naloxone (instead of suboxone) or switching from film to pill form. Other times you may need a prior authorization filled out. If this is the case, please fax us the prior authorization request.