First, please check if we are available in your state by clicking here. If we do provide service in your area and you still do not see an available appointment time, please allow us one or two days and re-check as new appointment slots open up on a continuous basis. We are also continually hiring physicians in our most in demand areas to mitigate this issue for high volume states.
Go to the main home page and click “schedule now.” You will be prompted to create a confidential account and can schedule and pay for your appointment instantaneously.
If you booked a phone appointment, your doctor will call you around your appointment time. Please keep your phone on loud and disable any call blocking apps you may have. Due to high volumes, our doctors may run up to 30 minutes behind. In the meantime, please log in to your account and double check that you have provided us with the correct phone number in your account. If you booked a video visit, please log into your account around 5 minutes before your appointment time. You will also receive a link via text and email for your convenience. Once logged in, click on “Visits” to show your upcoming visits and enter the waiting room.
You can confirm your appointment date/time by logging in to your account at any time. Also you will receive an email confirmation after booking and a text reminder (on the day of your appointment)
Please note that sometimes the doctor can run up to 30 minutes behind due to high volume/case complexity. Please ensure whether you booked a phone call or video appointment. If you booked a phone visit, please ensure that your phone does not have a call blocking feature/app enabled. If you missed the doctors call, usually they will try again within 20- 30 minutes and prior to the end of their shift.
Generally we allow for patients to change/cancel their appointments up to 4 hours prior to their scheduled appointment time. Simply log in to your account and click on “Visits” in the bottom right corner of the screen. Then click on the visit you would like to change and select the time/date or doctor that better fits your schedule. If you decide to cancel your appointment, a credit will be applied to your account that can be used towards booking a new appointment at a later date. If you cancel your appointment less than 4 hours, a $25 last minute cancellation fee applies. If you missed your appointment, you will receive a credit on your account (usually the same day) minus $25 no show fee. You can use that credit towards rebooking your appointment