Terms and Conditions of Use

Welcome to The Family MD

Welcome to The Family MD. We are committed to making healthcare more accessible, convenient, and compassionate while maintaining high standards of patient care, privacy, and professionalism.

The Family MD is operated by Island Daily Medical PLLC, a physician-owned professional medical practice. Medical care is provided by licensed physicians practicing through the organization.

These Terms and Conditions of Use (“Terms”) explain the rules and conditions governing your use of our website, online appointment scheduling, patient services, and related digital tools.

Please read these Terms carefully before using our website or scheduling an appointment.

By using our website or agreeing to these Terms during registration or scheduling, you acknowledge and agree to the provisions described below, subject to applicable law.

If you do not agree with these Terms, please refrain from using our online services. Your statutory rights, medical privacy rights, and rights concerning medical records remain protected regardless of your use of the website.

Important: The Family MD does not provide emergency medical services. If you are experiencing a medical emergency, call 911 or seek care at your nearest emergency department immediately.

1. About Our Services

The Family MD provides telehealth services to eligible adult patients through licensed physicians.

Our services include:

• Opioid use disorder and addiction treatment
• Medication treatment for opioid use disorder, including buprenorphine-based treatment when medically appropriate
• Evaluation of dependence involving certain opioid-like substances
• Urgent care for common illnesses and medical concerns
• Prescription renewals when clinically appropriate
• Medical documentation and other services within our scope of practice

Appointments are conducted by telephone or video, depending on the service, clinical circumstances, and applicable requirements.

All medical evaluations, diagnoses, treatment recommendations, and prescribing decisions are made by the treating physician using independent professional medical judgment.

Not every condition can be appropriately evaluated or treated through telehealth.

Our physicians may recommend in-person evaluation, emergency treatment, laboratory testing, a higher level of care, or referral to another healthcare professional when medically necessary.

2. Eligibility and Availability of Services

Our medical services are intended for adults age 18 and older.

You must meet applicable eligibility requirements before receiving care.

Physical Location Requirements

Patients must be physically located in a state where The Family MD is authorized to provide the requested medical service at the time of their appointment.

Your state of residence does not necessarily establish eligibility if you are physically located elsewhere during the consultation.

You agree to provide accurate information about your physical location, including your current city and state, when requested.

Appointments may be declined, canceled, or rescheduled if your location cannot be verified or if we are not authorized to provide care in your location.

Our operating states and service availability may change according to applicable licensing, prescribing, and regulatory requirements.

Access to the website does not establish eligibility to receive medical services.

3. Medical Emergencies and Limitations of Telehealth

The Family MD is not an emergency medical service.

Our website, appointment system, text messaging, and other communication channels should not be used for emergencies.

If you are experiencing a medical emergency, including severe breathing difficulties, chest pain, loss of consciousness, suspected overdose, stroke symptoms, or another potentially life-threatening condition, call 911 immediately.

Limitations of Telehealth

Telehealth offers many benefits, but it also has limitations.

These may include:

• Inability to perform a complete physical examination
• Limited ability to evaluate certain symptoms or conditions remotely
• Technical difficulties affecting phone or video communication
• Delays caused by internet, software, or communication interruptions
• The need for additional testing or in-person evaluation
• Privacy and security risks associated with electronic communication

Our physicians determine whether telehealth is appropriate for your medical needs.

A telehealth appointment does not guarantee that a diagnosis can be established, treatment can be provided, or medication can be prescribed.

You agree to follow recommendations for in-person or emergency evaluation when clinically indicated.

4. Establishment of the Physician–Patient Relationship

Using our website, browsing educational content, sending a message, or scheduling an appointment does not, by itself, establish a physician–patient relationship.

A physician–patient relationship is established in accordance with applicable law and professional standards through an appropriate clinical encounter or other qualifying interaction.

Medical information provided on our website is intended for general educational purposes and should not be considered individualized medical advice.

Patients should not delay necessary medical care or disregard medical recommendations based solely on website content.

The treating physician remains responsible for exercising independent medical judgment when evaluating patients and recommending treatment.

5. Scheduling Appointments

Appointments may be scheduled through our website using the Schedule Now option.

The booking process generally involves:

1. Selecting the state where you will be physically located during the appointment.
2. Choosing the medical service you need.
3. Selecting an available appointment date and time.
4. Entering your personal and contact information.
5. Completing the required payment to confirm your appointment.

After scheduling, you may receive appointment details, reminders, and requests to complete required forms.

Patient Responsibilities

You agree to:

• Provide accurate and current contact information.
• Select the correct state and service.
• Complete required intake and consent forms before your appointment.
• Be available at your scheduled appointment time.
• Ensure your telephone or video device is functioning properly.
• Notify our office promptly if you need to cancel or reschedule.
• Provide truthful and complete information relevant to your medical care.

Failure to complete required forms or provide necessary information may delay or prevent your appointment.

We may reschedule or cancel appointments when necessary because of physician availability, technical issues, regulatory restrictions, or other operational circumstances.

When this occurs, we will make reasonable efforts to notify you and provide appropriate scheduling or refund options.

6. Appointment Pricing and Payment

The Family MD operates as a self-pay medical practice.

Our standard consultation pricing is:

• Urgent Care: $69 per visit
• Addiction Treatment: $89 per visit

Prices are subject to change. The applicable fee will be displayed or communicated before payment is completed.

Payment is generally required at the time of booking to confirm an appointment.

Our consultation fees cover the physician’s medical evaluation, clinical decision-making, and treatment recommendations.

Payment does not guarantee a prescription, a particular medication, or a specific treatment outcome.

There are no hidden consultation fees. However, charges may apply for optional administrative services, late cancellations, missed appointments, or other services when disclosed and permitted by law.

Additional Documentation Fees

Simple medical verification or documentation provided as part of a medically appropriate consultation is generally included in the visit fee.

More detailed employment, occupational, third-party, or administrative forms may require a $50 fee, unless otherwise required by law.

Patients will be informed of applicable charges before proceeding with separately billed services.

Insurance

We do not bill health insurance for consultations.

Patients are responsible for the consultation fees associated with their appointments.

You may be able to use your prescription insurance benefits at your pharmacy, depending on your coverage and the medication prescribed.

Any reimbursement from a health plan is determined by that plan and is not guaranteed.

7. Payment Authorization and Security

Payments are processed through authorized third-party payment processing services.

By submitting payment, you authorize the applicable charge for the service selected, subject to the terms presented during checkout.

You agree to provide accurate payment information and use a payment method that you are authorized to use.

Third-Party Payments

If someone other than the patient pays for an appointment, appropriate authorization and identity verification may be required.

We may request confirmation from the cardholder and patient to help prevent fraud and unauthorized transactions.

Payments may be declined or delayed if required authorization cannot be obtained.

Billing Questions and Disputes

We encourage patients to contact us directly regarding billing questions, duplicate charges, payment errors, or refund requests.

Call or Text: 516-390-3553

Email: FrontDesk@TheFamilyMD.com

We will review billing concerns in accordance with our policies and applicable law.

Nothing in these Terms limits rights that patients or cardholders may have under applicable payment-card, consumer-protection, or other laws.

8. Cancellation, Rescheduling, and Refund Policy

We understand that unexpected circumstances sometimes require patients to change their appointments.

To keep appointments available for patients who need care, the following policies apply.

Cancellations and Rescheduling

• At least 4 hours before the appointment: No cancellation fee.
• Less than 4 hours before the appointment: A $35 cancellation fee applies.
• Missed appointments: A $35 no-show fee applies.

When a cancellation is eligible for a refund, the applicable amount will be returned to the original payment method.

Incorrect or Duplicate Bookings

A $35 administrative fee applies to:

• Appointments booked for a state in which the patient is not eligible to receive the requested services.
• Duplicate appointments made in error.

The remaining eligible balance will be refunded.

Completed Consultations

Once a consultation has occurred, the consultation fee is generally nonrefundable.

The consultation fee compensates the physician for the medical evaluation and services provided, regardless of whether medication is prescribed.

A patient’s preference for a particular medication does not guarantee that the physician will consider it medically appropriate.

Refund Processing

Approved refunds are issued to the original payment method.

Please allow approximately 2–5 business days for the refund to appear, depending on your bank or card provider.

We do not issue appointment credits in place of monetary refunds.

These policies are subject to applicable law, including any rights patients may have concerning charges for services not provided or billing errors.

For assistance, please call or text 516-390-3553. Texting may provide a faster response.

9. Prescription and Medication Policy

Prescriptions are issued only when the treating physician determines that medication is medically appropriate and legally permitted.

A consultation does not guarantee:

• A prescription
• A requested medication
• A particular dosage
• An early refill
• Continuation of a previous treatment regimen
• A controlled-substance prescription

Prescribing decisions are based on clinical findings, medical history, safety considerations, professional judgment, and applicable federal and state laws.

Pharmacy Selection

Patients may select their preferred pharmacy, subject to applicable laws and prescribing requirements.

Once a prescription has been transmitted, any request to change the medication, dosage, or pharmacy is subject to physician review and applicable regulations.

Pharmacies independently determine whether and when prescriptions can be dispensed.

Medication availability, insurance coverage, pharmacy verification requirements, and dispensing policies may affect prescription fulfillment.

The Family MD does not directly dispense medications.

Controlled Medications

Controlled medications are subject to additional prescribing safeguards and regulatory requirements.

Patients receiving controlled medications must comply with applicable treatment agreements, monitoring requirements, and follow-up schedules.

Lost or stolen controlled medications are generally not eligible for early replacement under our practice policy.

Requests involving controlled medications are evaluated individually and remain subject to medical judgment and applicable law.

10. Addiction Treatment and Medication-Assisted Treatment

The Family MD provides physician-directed treatment for opioid use disorder and certain related substance use conditions.

Treatment may involve buprenorphine-based medication, supportive care, clinical monitoring, and referrals when appropriate.

Patients receiving addiction treatment may be required to:

• Attend regularly scheduled follow-up appointments.
• Generally complete monthly follow-up visits.
• Participate in clinically appropriate medication monitoring.
• Complete urine drug screening or other testing when requested.
• Disclose relevant prescriptions and substance use.
• Follow their individualized treatment plan.
• Comply with the practice’s Medication-Assisted Treatment Agreement.

Patients should schedule follow-up appointments before their medication supply is expected to run out.

Medication Safety and Outside Prescriptions

Patients should inform their treating physician about medications prescribed by other healthcare professionals, particularly opioids, benzodiazepines, sedatives, and other medications that may interact with treatment.

Obtaining or using certain medications without informing the treating physician may create significant safety concerns and may affect continued participation in treatment.

Continuation of Care

Treatment decisions are individualized.

When clinically appropriate, the physician may adjust the treatment plan, require additional monitoring, recommend a higher level of care, or discontinue prescribing.

Repeated or serious violations of treatment agreements may result in discharge from the program, consistent with applicable legal and professional obligations.

We aim to address treatment concerns respectfully and provide appropriate information about alternative care or referrals when feasible.

11. Patient Accounts and Information Accuracy

Patients may receive access to secure electronic forms, appointment information, and other online services.

You agree to provide accurate, complete, and current information.

If login credentials are provided, you are responsible for keeping them confidential and notifying us if you suspect unauthorized access.

You must not:

• Access another patient’s records without authorization.
• Submit false or fraudulent information.
• Misrepresent your identity.
• Interfere with website or system security.
• Attempt unauthorized access to protected systems.
• Use our services for unlawful purposes.

We may restrict inappropriate or unauthorized use of our website and related systems.

However, access to medical records and other legally protected patient rights will not be denied merely because a website account is restricted.

12. Patient Communications

The Family MD communicates with patients through telephone calls, text messages, email, secure electronic forms, and other available methods.

Communications may include:

• Appointment confirmations and reminders
• Follow-up scheduling reminders
• Requests to complete consent or intake forms
• Prescription-related administrative updates
• Payment and billing notifications
• Responses to patient inquiries

Standard email and SMS communications may involve privacy or security risks.

Patients may request an alternative communication method when reasonably available and consistent with applicable law.

SMS Messaging

Where patients have provided appropriate consent, or communication is otherwise legally permitted:

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP, where supported, to opt out of messages from the sending number.
• Reply HELP, where supported, for assistance.
• Patients may also contact our office to update communication preferences.

Consent for optional marketing communications is not a condition of receiving medical services.

Additional information about communications and mobile information privacy is available in our Privacy Policy.

Recording of Communications

Telephone or video consultations are not automatically authorized for recording merely because a patient uses our website or agrees to these Terms.

Any recording of clinical encounters is subject to applicable law, patient privacy requirements, and any necessary separate consent.

13. Privacy, HIPAA, and 42 CFR Part 2

Protecting patient privacy is an important part of our practice.

Island Daily Medical PLLC operates The Family MD as a federally assisted substance use disorder treatment program subject to 42 CFR Part 2, in addition to applicable HIPAA and state privacy requirements.

We recognize the heightened confidentiality protections applicable to substance use disorder treatment records.

The use and disclosure of protected information are governed by applicable law, including consent requirements and legal exceptions.

These Terms do not constitute a blanket authorization for disclosure of patient medical information or substance use disorder records.

Where written authorization or consent is legally required, it must be obtained separately in accordance with the applicable requirements.

Additional information is available in:

• Privacy Policy: https://thefamilymd.com/privacy-policy/
• HIPAA and 42 CFR Part 2 Notice of Privacy Practices: https://thefamilymd.com/hipaa/

Patients retain all applicable privacy rights regardless of whether they use our website or electronic services.

14. Medical Records

Patients may request access to their medical records in accordance with applicable federal and state laws.

Requests may require reasonable identity verification.

We process requests within applicable legal timeframes and may charge only legally permitted fees.

Medical records are maintained according to applicable retention requirements.

Patients may also request amendments or corrections to certain information in accordance with applicable law.

For medical records assistance:

Email: FrontDesk@TheFamilyMD.com

Call or Text: 516-390-3553

15. Website Content and Educational Information

Information provided on The Family MD website is intended for general educational and informational purposes.

Although we make reasonable efforts to maintain accurate and current information, medical knowledge, treatment recommendations, regulations, and available services may change.

Website information is not a substitute for a professional medical evaluation.

Specific medical decisions should be made in consultation with an appropriately licensed healthcare professional.

Our website may discuss medical conditions, medications, and treatment options that are not appropriate or available for every patient.

Content describing a treatment does not guarantee that it will be recommended, prescribed, or provided.

16. Intellectual Property

Unless otherwise indicated, the website’s original text, branding, graphics, designs, and other content are owned by Island Daily Medical PLLC or used with appropriate permission.

These materials are protected by applicable intellectual property laws.

Visitors may view, print, or download reasonable portions of publicly available website content for personal, noncommercial purposes.

Unauthorized commercial reproduction, redistribution, impersonation, or misuse of our trademarks, materials, or branding is prohibited.

Nothing in these Terms restricts patients from accessing, retaining, or sharing their own medical information as permitted by law.

17. Third-Party Services and External Links

Our website may use or link to third-party services for scheduling, payment processing, electronic forms, communications, and other operational functions.

These services may be governed by separate terms and privacy policies.

We make reasonable efforts to select appropriate service providers and maintain applicable privacy and security arrangements.

We are not responsible for independent websites that are not operated or controlled by The Family MD, except as otherwise provided by law.

Patients should review the privacy and security practices of unrelated third-party websites before sharing personal information.

18. Website Availability and Technical Issues

We strive to maintain reliable and accessible online services.

However, website functionality, scheduling systems, communication services, and other electronic tools may occasionally be unavailable because of maintenance, technical difficulties, internet disruptions, or circumstances beyond our reasonable control.

We cannot guarantee uninterrupted access to every website feature.

If you experience technical difficulties, please contact our office for assistance.

Technical problems do not eliminate applicable patient privacy, medical record, or other legal rights.

19. Disclaimers and Limitations

To the extent permitted by applicable law, public website content and nonclinical website functionality are provided without a guarantee of uninterrupted availability or freedom from technical errors.

We are not responsible for losses caused solely by a user’s unauthorized or unlawful misuse of website functionality, except to the extent responsibility is imposed by applicable law.

Nothing in these Terms is intended to waive, restrict, or eliminate any legal duty relating to medical care, professional negligence, patient safety, medical privacy, consumer protections, or other rights that cannot lawfully be waived.

These Terms do not limit a physician’s duty to exercise appropriate professional medical judgment.

20. Concerns and Dispute Resolution

We value patient feedback and encourage individuals to contact us directly with questions or concerns about our website, billing, appointments, or services.

We will make reasonable efforts to review concerns and seek an appropriate resolution.

Nothing in these Terms prevents patients from exercising applicable statutory rights, contacting regulatory authorities, filing privacy complaints, or pursuing legally available remedies.

Any dispute that cannot be resolved informally will be handled according to applicable law and any separate, valid agreement that governs the matter.

These Terms do not independently impose mandatory arbitration or a class-action waiver.

21. Governing Law

These Terms are governed by applicable federal law and, where appropriate, the laws of the State of New York, subject to mandatory laws and protections that apply in the patient’s jurisdiction.

Nothing in these Terms is intended to override applicable state medical practice, telehealth, consumer protection, privacy, or professional licensing requirements.

Any legal proceedings are subject to applicable jurisdictional and procedural requirements.

22. Changes to These Terms

We may update these Terms periodically to reflect changes in services, technology, operational policies, or legal requirements.

The current version will be posted on our website with its effective date.

Material changes will be communicated when required by applicable law or when additional consent is necessary.

Changes do not retroactively remove rights or obligations already established under applicable law.

We encourage patients and website visitors to review this page periodically.

23. Contact Us

If you have questions about these Terms, need assistance with an appointment, or have a concern regarding our services, please contact us.

The Family MD

Phone / Text: 516-390-3553

Fax: 516-390-3773

Email: FrontDesk@TheFamilyMD.com

Website: https://thefamilymd.com

For faster assistance, texting is generally recommended for routine administrative questions.

For medical emergencies, call 911.

Thank you for choosing The Family MD. We are committed to providing accessible, compassionate, and respectful healthcare while protecting your privacy and supporting your well-being.